Refund policy

1. No Returns Policy

Due to the nature of our products and services, Nurture does not accept returns under any circumstances. However, if the quality of our product does not meet our expectations prior to delivery or pickup, we will:

• Issue a refund for the order, or
• Offer the customer the option to reorder the same product (if available)

We take great care in ensuring all items meet our quality standards and are accurately described to minimize the likelihood of any dissatisfaction.

2. Order Fulfillment Issues & Refunds

• If your order cannot be fulfilled (e.g., due to stock shortages, shipping errors, or other unforeseen circumstances), you will be entitled to a full refund of the purchase price.
• Please allow up to 7–10 business days for the refund to process, depending on your bank or payment provider.

3. Damaged or Defective Items

• If you receive an item that is damaged or defective, please reach out to our Customer Support within 48 hours of delivery.
• Provide photo or video documentation of the issue so we can assess the situation. If it’s determined the issue is due to a defect or an error on our end, we will issue a refund in line with our policy.